FAQ

Essential oils are concentrated plant extracts, typically obtained through steam distillation or cold-pressing. They capture the plant’s fragrance and beneficial properties.

Each blend is designed for specific wellness needs—stress relief, digestion, respiratory support, etc. Check our product descriptions to find the blend that best suits your needs.

Our essential oil blends are diluted with coconut oil for safer skin application. However, we still recommend performing a patch test to check for sensitivity. If any irritation or adverse reaction occurs, discontinue use immediately and consult a healthcare provider if the condition persists.

Some essential oils, when diluted, may be safe for children and pets. However, we advise consulting a healthcare provider before use. Monitor carefully, and discontinue use if any adverse reaction occurs.

Orders are typically processed within 1-2 business days. Delivery times vary based on location.

Yes, we offer free shipping for orders over RM150 within selected areas in Malaysia. Check our shipping policy for details.

We want you to be fully satisfied with your purchase. If you need to return an item, please contact us within 14 days of receiving your order. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

For health and safety reasons, we cannot accept returns on used essential oils or opened products unless they are damaged or defective upon arrival.

Yes but only if your item arrives damaged or defective, please contact us with photos within 48 hours. We’ll be happy to replace it or offer a refund if a replacement is not available.

Once we receive and inspect your returned item, we’ll notify you about the approval or rejection of your refund. If approved, a refund will be processed, and a credit will be automatically applied to your original payment method within 7-14 business days.

If you have questions about our return or refund policy, please reach out to our support team at:

We reserve the right to deny refund if the items/goods do not meet our Refund and Return policy guidelines.